Support

Write to hello@carbon.supply. A person reads every message.

Billing

• Receipts and invoices: Stripe emails a receipt after each payment. For a formal invoice (with your organisation's details or a PO number), email us.
• Change card, change plan or cancel: use the billing page (sign in with the email you paid with), or email us and we will do it for you. You keep access until the end of the period you paid for.
• Refunds: yearly plans are refunded pro rata in the first 30 days. See the terms.
• Paying by bank transfer: email us and we will send an invoice.

Your subscription

• Not getting the weekly read? Check spam, then email us from the address you signed up with.
• To add or change editions, or to unsubscribe, reply to any issue or email us.

Data questions

Spotted a registry record we have wrong, or a project we have missed? Use the Feedback tab on any page, or email us with the link. We fix our errors and say so.

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